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ExploreOur Product
ContactCenter 365 is IPT's support ticket management system designed for facility teams and service-driven organisations.
The Challenge
Support teams lose track of issues the moment they're raised informally.
⚡ Complaints disappear into WhatsApp and phone calls
Residents raise issues informally and expect follow-up that never comes. Without a structured intake system, requests get missed, duplicated, or simply forgotten before anyone acts on them.
📋 No ownership, no accountability
When issues aren't formally assigned, everyone assumes someone else is handling it. There's no clear owner, no deadline, and no way to know if a ticket is even being worked on.
📍 Staff on the ground have no shared context
Technicians and support staff arrive at jobs with no background on the issue, no prior attempt history, and no connection to what was promised to the resident or customer.
📊 Management can't see what's open, overdue, or resolved
Without a central system, leadership has no dashboard, no SLA tracking, and no way to identify recurring problems or underperforming response areas before they escalate.
⚙️ Built for facility, and service teams of any size
Whether you're managing a single strata block or a multi-site operation, ContactCenter 365 adapts to your ticket volume and team structure. Start simple, scale as your support operation grows.
🖥️ Full visibility on the web
View every open ticket, its status, assignee, priority, and timeline from a single management dashboard, no email threads, no WhatsApp scrolling, no guessing who's handling what.
🚀 Up and running fast, without complex onboarding
ContactCenter 365 is designed for quick deployment. Your team is submitting, assigning, and resolving tickets within days — not after months of configuration and training.
🛡️ Every resolution documented and retrievable
Every ticket carries a full audit trail — who raised it, who handled it, what actions were taken, and when it was closed. Pull any record instantly for resident queries, audits, or committee reviews.
The Approach
One system. Every issue your team handles. Fully tracked from open to close.
Solution Delivered
One ticket system. Every request. Always accountable.
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