SFA365
Customer relationship management platform for sales and account tracking
ExploreOur Product
Chat365 uses RAG-powered AI technology to deliver instant, accurate responses from your knowledge base. It feels like having an expert support team available 24/7.
The Challenge
Support teams lose hours every day answering the same questions that should already be automated.
⚡ The same questions, answered manually, every day
Your team spends hours replying to FAQs — operating hours, pricing, order status, product details. Every answer is typed from scratch, draining time that should go to higher-value work.
📋 Inconsistent responses across your team
Different staff give different answers to the same question. Without a single source of truth, customers get confused and trust in your brand quietly erodes.
📍 No visibility into what customers are actually asking
Support happens in scattered WhatsApp threads and email inboxes with no logging, no tagging, and no way to spot patterns or improve over time.
📊 Management is always a step behind
No dashboards. No query logs. No feedback loops. Leaders have no clear picture of support volume, common issues, or how well the team is performing.
⚙️ Built for SMEs, NGOs, and retail businesses
Chat365 is scoped for real business constraints — not Fortune 500 budgets or dedicated IT departments. It's designed to deliver measurable results in 3 months, at a cost that makes sense.
🖥️ Full control through a clean chat interface
Your team manages the agent, reviews query logs, and tracks feedback from a single dashboard — no coding required, no black box, no guessing what the AI is doing.
🚀 Up and running in weeks, not months
A structured 12-week implementation covers setup, document ingestion, RAG pipeline build, testing, and handover. You go live with confidence, not crossed fingers.
🛡️ Grounded answers your customers can trust
Every response is pulled from your actual business knowledge — FAQs, SOPs, support history. The agent won't hallucinate or make things up. What it says, you approved.
The Approach
One AI agent. Every support question your customers ask. Fully grounded.
Solution Delivered
One knowledge base. Every customer question. Always consistent.
Explore More
